Student Regulations
Lessons
Timings
1. Students must be online and signed into Skype at least 5 minutes prior to the agreed time and should be ready with all the required study material.
2. The Instructor will call the student at the agreed time and if the student does not answer, the instructor will continue to call for the next 15 minutes. By then, if the student does not answer, it will be considered an unexcused absence for that lesson.
3. If the student is not online at the agreed time, the instructor may wait for the student for 15 minutes. By then if the student is not online, it will be considered an unexcused absence for that lesson.
4. The class will end at its scheduled time in case the the student is later.
5. In case the student is not able to get in contact with the instructor, the student is to contact the administrator immediately.
B. Absences and Missed Classes
1. The student must contact the administrator at least 48 hours in advance to avoid rescheduling fees if they are going to miss class or would like to reschedule.
2. The student is allowed three excused absences per month.
3. If the student misses calls without any reason or without notifying the administrator it will be considered an Unexcused Absences. The following fees apply to reschedule an unexcused absences.
i) 30 minute class: £4.50
ii) 50 minute class: £7.50
4. In case the instructor misses a lesson, a make-up lesson will be scheduled for no additional feed at a time that is convenient for both the student and the teacher.
Holidays
1. Eid Ul-Fitr – Students will get 3 days off starting form the first day of eid.
2. Eid Ul-Adha – Students will get 3 days off starting form the first day of eid.
3. Other Holidays – Classes will resume on its regular scheduled timings throughout any other non-Islamic holidays. In case the student needs any other holiday days off from classes, he/she must must contact the administrator at least 48 hours in advance to avoid rescheduling fees.
Student Information and Privacy
1. Each student and instructors privacy is extremely important to us. We are committed to safeguarding all personal information collected. The admin team will not share any personal information except for the necessary information that the instructors require.
2. The student must keep the administration completely up to date with contact information such as contact number, billing address, email and Skype ID.
Complaints Policy
The student is to contact administration immediately if they are not satisfied with the instructor or the course material. All complaints and suggestions from our students are taken extremely seriously and we will do our best to address them immediately. It may take up to 3-5 days to resolve any issues that a student may be facing with regards to the instructor or related to the content covered in the lesson.
Refund Policy:
1. Upon student’s withdrawal from the course after the first class he/she will receive a 60% refund.
2. Upon student’s withdrawal from the course after the second class he/she will receive a 40% refund.
3. Upon student’s withdrawal from the course after the third class he/she will receive a 25% refund.
4. Upon student’s withdrawal from the course after the fourth class no refunds will be issued.
V. Contact Us
Need assistance or have suggestions? Our Admin team is here to help and listen to your suggestions.
For current student if you have any inquiries related to cancellations, rescheduling, billing, or are having any technical issues; e-mail us at support@radiantdrops.com or call 08456 801 801.
Radiant Drops reserves the right at its discretion to make changes to this policy at any time. Feel free to check this page periodically for amendments/updates.
